FAQ

Kevins Worldwide is committed to customer satisfaction and that your products are on time, every time, decorated exactly as promised. To help us keep this promise, please view some frequently asked questions customers have about the ordering process for Acumatica Branded and Acumatica Co-Branded products.


Q. How does the decoration on the Acumatica Apparel items work?

All apparel products come standard with the Acumatica logo embroidered on the left chest as shown in the product images. You can order the items as is, or you can select the option to "Co-Brand" the product, by adding and uploading your own custom logo to an additional location (Right Chest, Back Yoke, Right Sleeve, or Left Sleeve).



Q. What are the additional costs for adding a Custom Logo to Apparel Items?

There is a $7.50 upcharge per piece for an added custom logo to any of the location choices. For first time Kevins Worldwide Customers, there will be a ONE-TIME Custom Logo Set-Up Fee of $75.00. This one-time set-up fee will be waived for existing Kevins Worldwide customs, and for all future orders.




Q. How do the Acumatica Promo Items work?

Acumatica Promo items are decorated with the Acumatica logo as shown in the product image(s). Most promo items have a minimum order quantity that is noted on the product page in the "Setup Fees / Minimums" tab. Some (but not all) promo items will require a logo set-up fee that is also noted on this tab. When you add the promo item to your cart it will not allow you to order less than the minimum order amount. Any applicable set-up fees will also be added to your cart automatically. Most promo items also have discounted pricing based on the quantity being order. Larger quantities will receive a discounted price. You can view these rates for each item by clicking on "Quantity Pricing." The price will be automatically updated in your cart based on the quantity ordered.





Q. Are there minimum order quantities?

Yes.

FOR ALL APPAREL ITEMS: There is minimum order quantity of 10 pieces. This means that you must have at least 10 apparel items in your cart to checkout. For example, all 10 apparel items could be the same shirt OR you could have 5 Men's shirts or 5 Ladies shirts, or shirts or varying sizes.

If you need to place an apparel order of less than 10 items, you may proceed but a $50.00 upcharge will automatically be added to your cart when this quantity is not met.

FOR ALL PROMO ITEMS: All promo items have a set minimum quantity that is noted on the product description page. This minimum quantity will automatically update in your cart if you select less than the minimum quantity. We are sorry but we can not make exceptions to the minimum quantities displayed.



Q. When will I receive my final product?


FOR ACUMATICA ONLY BRANDED PRODUCTS: Your items will ship within 2 weeks of checking out.

FOR ACUMATICA CO-BRANDED PRODUCTS (with Your Custom Logo): You will receive your product within 2 weeks after you approve your Sew-Out

FOR PROMO ITEMS: All promo items will ship within 15-18 days of checking out.




Q. What is a Sew-Out?

1) We send out your logo embroidered on a small piece of clothing so you can verify the accuracy of the colors. Once we receive your written approval, you will receive your product within 2 weeks.

2) You will receive an email address to approve the Sew-Out in your order confirmation. Please reference the email address listed to either approve your Sew-Out or make any modifications needed.



Q. Where and when will the custom Sew-Out logo example be sent when I order an Acumatica Co-Branded Product?

We will send a Sew-Out within 5-7 Business days. You will receive your Sew-Out at the Shipping Address you provided in your order. If you do not want to receive the Sew-Out at the Shipping Address you provided in your order, you can manually enter the Sew-Out shipping address in the final stages of checkout in the required checkout question at the bottom of the page.

Please send all Sew-Out Approval or Sew-Out Changes to: eCommerce@KevinsWW.com



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