FAQ

Kevins Worldwide is committed to customer satisfaction and that your products are on time, every time, decorated exactly as promised. To help us keep this promise, please view some frequently asked questions customers have about the ordering process for Acumatica Branded and Acumatica Co-Branded products.


Q. How does the decoration on the Acumatica Apparel items work?

Most apparel products come standard with the Acumatica logo embroidered on the left chest as shown in the product images. You can order the items as is, or you can select the option to "Co-Brand" the product, by adding and uploading your own custom logo to an additional location (Right Chest, Back Yoke, Right Sleeve, or Left Sleeve).

Select Carhartt® items come standard with the Acumatica Construction logo. This is noted in the product title, as well as the image and description for applicable items.  




Q. What are the additional costs for adding a Custom Logo to Apparel Items?

There is a $7.50 upcharge per piece for an added custom logo to any of the location choices. For first time Kevins Worldwide Customers, there will be a ONE-TIME Custom Logo Set-Up Fee of $75.00. This one-time set-up fee will be waived for existing Kevins Worldwide customs, and for all future orders.




Q. How do the Acumatica Promo Items work?

Acumatica Promo items are decorated with the Acumatica logo as shown in the product image(s). Most promo items have a minimum order quantity that is noted on the product page in the "Setup Fees / Minimums" tab. Some (but not all) promo items will require a logo set-up fee that is also noted on this tab. When you add the promo item to your cart it will not allow you to order less than the minimum order amount. Any applicable set-up fees will also be added to your cart automatically. Most promo items also have discounted pricing based on the quantity being order. Larger quantities will receive a discounted price. You can view these rates for each item by clicking on "Quantity Pricing." The price will be automatically updated in your cart based on the quantity ordered.





Q. Are there minimum order quantities?

Yes. There is a sitewide minimum order value of $50. You must have a minimum of $50 worth of merchandise in your cart to be able to proceed with checkout.

FOR ALL PROMO ITEMS: All promo items have a set minimum quantity that is noted on the product description page. This minimum quantity will automatically update in your cart if you select less than the minimum quantity. We are sorry but we can not make exceptions to the minimum quantities displayed.




Q. When will I receive my final product?


FOR ACUMATICA ONLY BRANDED PRODUCTS: Your items will ship within 2 weeks of checking out.

FOR ACUMATICA CO-BRANDED PRODUCTS (with Your Custom Logo): You will receive your product within 2 weeks after you approve your Digital Mockup

FOR PROMO ITEMS: All promo items will ship within 15-18 days of checking out.




Q. How does the Custom Logo Upload & Digital Mockup Process work?

1) When you are adding your product(s) to your shopping cart, you will be given the option to upload your own custom logo for co-branding purposes. Once your order is placed, our Art Team will work with your art file to prepare it for embroidery use. Once it is ready, we will email a Digital Mockup of the logo for your approval.

2) You may respond directly to our email to either approve the Digital Mockup, or address any questions or corrections that might arise. Once we receive your written approval, we will move forward with production and you will receive your product within 2 weeks.



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